CSR / Dispatcher
Cerritos Location
CSR / Dispatcher
Full Time • Cerritos Location
Benefits:
- 401(k)
- Bonus based on performance
- Free food & snacks
- Health insurance
- Vision insurance
CSR / Dispatcher (Dispatcher-Heavy) – Full Time
“Service with a smile, the Hippo style!” 🦛
Are you an experienced, organized, and energetic dispatcher who knows how to keep a plumbing team moving efficiently and customers feeling taken care of? If you thrive in a fast-paced environment, love multitasking, and bring friendly hippo energy to every conversation — we want you on our team!
We are a family-oriented plumbing company that believes in teamwork, excellence, and outstanding customer experiences. If you're looking for a place to grow, feel valued, and be part of a supportive crew… welcome to Soo Hipp Plumbing.
Position Details
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Role: CSR / Dispatcher (majority dispatching)
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Schedule: Full-Time, 30–40 hours/week
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Hours: 9:00 AM – 5:00 PM
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Location: In-office (not remote)
What You’ll Do
- Answer inbound customer calls with friendliness and professionalism
- Book jobs accurately using ServiceTitan or Housecall Pro
- Dispatch technicians based on skillset, schedule, location, and urgency
- Manage the tech capacity board daily
- Send appointment confirmations and follow-up messages
- Take payments and assist with invoicing
- Make outbound calls for memberships & maintenance reminders
- Follow up on open estimates and pending approvals
- Assist with customer recovery calls and review management
- Contribute to a smooth, organized office workflow
Requirements
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2+ years of experience in dispatching or CSR within the trades (plumbing or HVAC required)
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Experience using ServiceTitan or Housecall Pro
- Strong multitasking and time-management skills
- Comfortable working in a fast-paced environment
- Excellent phone voice with a friendly, warm presence
- Strong computer skills and the ability to learn quickly
- Must be detail-oriented, a strong communicator, patient, coachable, and a natural problem solver
- Family-oriented values and a desire to support a positive team culture
Benefits
- Paid Time Off (PTO)
- Paid Holidays
- Medical & Dental Benefits
- Bonuses
- Supportive, family-oriented team environment
- Growth opportunities as our company continues expanding
🦛 Why Join Soo Hipp Plumbing?
We don’t just fix plumbing — we deliver Hippo-style service: kind, reliable, upbeat, and committed to excellence. You’ll join a team that celebrates wins, supports each other, and takes pride in serving the community.
If you want to be part of a company where your skills matter and your energy makes a difference, apply today!
Compensation: $23.00 - $30.00 per hour
About
Soo Hipp Plumbing and Drains provides comprehensive plumbing services, including slab leak repair, pipe leaks, water line services, gas line services, drain cleaning, camera inspections, tankless water heaters, and whole-house water filtration systems to the Torrance, CA area.
(if you already have a resume on Indeed)